The Chaffinch Website – Terms and Conditions

Please read the terms and conditions stated here and ensure you understand them before entering into any contract with Chaffinch or using material found on the Chaffinch website.

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Privacy Policy

This is a summary of our full privacy policy.  The full policy wording can be viewed or downloaded as a pdf here: Chaffinch Privacy Policy

Data Protection

As supporters are our most valuable asset we protect their details as required by General Data Protection Regulation (GDPR) 2018, and any subsequent data protection legislation.
If you would like to know what details we hold about yourself, please contact us. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your details will never be given or sold to any third party or used for any purpose other than sending email newsletters and fulfilling any contract that you have entered into with Chaffinch. The exception is disclosure to law enforcement officials upon receipt of a subpoena.
When making a donation or a purchase from our website, certain data will be transferred to a payment processing company. We use Stripe and PayPal, both registered with the FCA. The data made available may include name, address, credit/debit card details and email address. Both Stripe and PayPal have their own policies regarding the use of this data. Please ensure you understand the agreement you have made/are making in regard to these external companies. You can find PayPal’s policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev and Stripe’s policy at https://stripe.com/gb/privacy.
Chaffinch does not process payments directly on the website. As a result of this, none of your financial details are retained by Chaffinch or accessible by Chaffinch.
Donations received are recorded with the name of the donor (if provided). If Gift Aid has been applied to a donation, we will also retain the house number and postcode of the donor in line with HMRC requirements. Donor details are used solely by Chaffinch and never transmitted to third parties. The exception is in the case of an external audit of our accounts when names and postcodes may be passed to the auditor but not retained.
Our email newsletters are managed by MailChimp. For this, MailChimp retains the names and email addresses of subscribers plus information regarding a subscriber’s interactions with emails (eg. opening, clicking, and social media sharing). Please visit https://mailchimp.com/legal/privacy to read about how MailChimp handles this data.

Creating an Account

You may choose to create an account on the Chaffinch website when you make a purchase from our website shop.
Personal data entered when creating an account may comprise your name, email address, billing address and shipping address.
If you wish to delete your account, simply contact us by email and we will process the removal of your account within a maximum period of 7 working days.  This includes the deletion of any data not otherwise required to be retained.

The Right to be Forgotten

If you wish your details to be removed from Chaffinch’s records, please contact us by email at contact@chaffinch.org.uk to make this request. We may require proof of identity in order to process this request.
We are unable to remove certain details from our records due to HMRC requirements. These details comprise names of donors, including postcodes if Gift Aid has been applied. These details will be retained for a maximum period of 7 years in line with legal obligations.
If you wish to unsubscribe from our email mailing list, please click the ‘unsubscribe’ link at the bottom of any Chaffinch email.

Our Contact Details

Chaffinch can be contacted by email at contact@chaffinch.org.uk, and by mail to the registered office at:
Chaffinch
3 Spurr Court
York
YO24 3ND.

Cookie Policy

Like most websites, this one uses cookies. By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.
Cookies are small text files stored on your computer by your browser.

Our use of cookies:

We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit. This enables you to stay logged in (if applicable), and also helps us work out how many new visitors we get each month. They contain information about the use of your computer but they don’t store personal information about you (such as your name for example).
We also use Google Analytics cookies. These can tell us a little about the overall demographics of our visitors but do not identify anyone individually. This data helps us to focus on improving your experience of our website.

Turning off cookies:

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites, not just this one.  Simply click on the name of the browser you are using:

You can opt out of the Google Analytics cookies here: https://tools.google.com/dlpage/gaoptout/

General use of the Chaffinch website

Copyright

The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order in the Chaffinch website shop. Any other use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current.

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Language

The English language is used throughout the site.

The Chaffinch online shop

The following terms and conditions apply to all orders for the purchase of goods from www.chaffinch.org.uk.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.

Distribution of Profits

All profits made from the sales of goods on the Chaffinch online shop are used to further the work of Chaffinch.

Purchasing

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we will inform you within 2 working days of order confirmation.
All sizes quoted are approximate.
When you submit your order you are allowing Chaffinch to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

International and Domestic Shipping

Your purchases will be shipped using a service selected by Chaffinch.
Delivery times are not guaranteed, and international delivery in particular can be unpredictable. You must inform Chaffinch at time of purchase if you require an expedited service (for which an extra charge may be levied).
Import duty, customs fees, and other international processing charges are the responsibility of the buyer and Chaffinch cannot be held responsible for these additional costs. Please check your country’s rules and restrictions prior to purchase. If you subsequently decide not to pay such fees, you must inform the relevant authority of your intent to refuse the delivery and request the return of any package to Chaffinch.

Virtual Order Delivery

Orders can only be downloaded once per purchase.  Please ensure you are using a suitable device prior to using the download link.  Chaffinch cannot be held responsible for issues related to your own technology.
If you have encountered an error, please contact Chaffinch with your order number for assistance.

Satisfaction guarantee

Chaffinch offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
Returns policy excludes made-to-order items, personalised items, and charity gift cards.
Your statutory rights are not affected.
If you wish to make a complaint about the Chaffinch online shop, please contact us by email
In the event that we cannot resolve any dispute between us, we can consider various methods of dispute resolution.  The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers.  The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr/

Damaged or faulty goods

In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please contact us first by email
Except in the case of faulty or damaged goods, return postage will need to be paid by yourself.
If you wish to cancel your order for any reason the quickest way is to contact us by email. Alternatively, complete the cancellation form available at the bottom of this page.

Copyright

The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and address

Chaffinch
3 Spurr Court
York
YO24 3ND
United Kingdom
For any queries or complaints about goods or services, please contact us by email

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from the Chaffinch team involved with processing your order.
To check you are in a secure area of our site please look at the bottom of your browser or in the address bar and you will see a closed padlock.
When submitting your order you are confirming to purchase goods and allowing Chaffinch to use your personal details for the purpose of supplying goods.

Data protection

As supporters are our most valuable asset we protect their details as required by the General Data Protection Regulation (GDPR) 2018 and subsequent legislation.
We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your orders are filed and can be viewed when you are logged in to your account.

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Language

The English language is used throughout the site, including for the conclusion of the order.

Cancellation Form


If you wish to cancel or return your order for any reason, the quickest and easiest way is to contact our team by email.
Alternatively, print, complete, and return this form to the address below.
Chaffinch
3 Spurr Court
York
YO24 3ND

 
 
I / We [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods / for the supply of the following service [*],

 
 
Ordered on [*] / received on [*],

 
 
Name of consumer(s),

 
 
Address of consumer(s),

 
 
 
 
Signature of consumer(s)

 
 
Date

 
 

[*] Delete as appropriate

All profits made from the sales of goods on the Chaffinch website are used to further the work of Chaffinch.

Winners of Chaffinch Raffles, Lotteries, and Giveaways

Here you can find basic details of lucky winners and the prizes they won. Information is available here for a minimum of 12 months following the conclusion of any raffle, lottery or giveaway.

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Christmas Giveaway 2017

Type: Giveaway
Date of Draw: 15th December 2017
Method: Random number generator provided by RandomPicker.com
Prizewinner(s): K. Ryle – A bundle of Kenyan-inspired goodies
Giveaway prize bundle

3rd Birthday Giveaway

Type: Giveaway
Date of Draw: 24th February 2017
Method: Random number generator
Prizewinner(s): C. Davies – A bundle of Chaffinch and Kenya-inspired products plus personalised photograph.
Chaffinch 3rd Birthday giveaway prize   Children of Future Stars with sign congratulating winner

Thanks!

Thanks!

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Thanks!

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Please don't steal our images!