The Chaffinch Website – Terms and Conditions

Please read the terms and conditions stated here and ensure you understand them before entering into any contract with Chaffinch or using material found on the Chaffinch website.

The Chaffinch online shop

The following terms and conditions apply to all orders for the purchase of goods from www.chaffinch.org.uk.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.

Distribution of Profits

All profits made from the sales of goods on the Chaffinch online shop are used to further the work of Chaffinch.

Purchasing

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we will inform you within 2 working days of order confirmation.
All sizes quoted are approximate.
When you submit your order you are allowing Chaffinch to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

International and Domestic Shipping

Your purchases will be shipped using a service selected by Chaffinch.
Delivery times are not guaranteed, and international delivery in particular can be unpredictable. You must inform Chaffinch at time of purchase if you require an expedited service (for which an extra charge may be levied).
Import duty, customs fees, and other international processing charges are the responsibility of the buyer and Chaffinch cannot be held responsible for these additional costs. Please check your country’s rules and restrictions prior to purchase. If you subsequently decide not to pay such fees, you must inform the relevant authority of your intent to refuse the delivery and request the return of any package to Chaffinch.

Virtual Order Delivery

Any orders for items delivered by email will be processed within 24 hours and will be delivered to the email address provided upon checkout.
If you do not receive an email within this period, please check your junk/spam folder before contacting Chaffinch.

Satisfaction guarantee

Chaffinch offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
Returns policy excludes made-to-order items, personalised items, and charity gift cards.
Your statutory rights are not affected.
If you wish to make a complaint about the Chaffinch online shop, please contact us by email
In the event that we cannot resolve any dispute between us, we can consider various methods of dispute resolution.  The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers.  The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr/

Damaged or faulty goods

In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please contact us first by email
Except in the case of faulty or damaged goods, return postage will need to be paid by yourself.
If you wish to cancel your order for any reason the quickest way is to contact us by email. Alternatively, complete the cancellation form available at the bottom of this page.

Copyright

The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and address

Chaffinch
3 Spurr Court
York
YO24 3ND
United Kingdom
For any queries or complaints about goods or services, please contact us by email

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from the Chaffinch team involved with processing your order.
To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.
When submitting your order you are confirming to purchase goods and allowing Chaffinch to use your personal details for the purpose of supplying goods.

Data protection

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.
We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your orders are filed and can be viewed when you are logged in to your account.

Cookies

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.
In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Language

The English language is used throughout the site, including for the conclusion of the order.

Communications

Joining the Chaffinch Mailing List

There are a number of actions that you can take on the Chaffinch website that will add you to the mailing list for our email newsletter:

  • Submitting your details through the ‘sign up for our newsletter’ button
  • Making a purchase from the Chaffinch shop
  • Joining the Chaffinch Child Sponsorship Programme

If you do not wish to receive these newsletters, you can unsubscribe using the link at the bottom of any newsletter. Alternatively, contact us by email and we will remove your details from the list.

Data Protection

As supporters are our most valuable asset we protect their details as required by UK Data Protection Act 1998 and subsequent legislation.
If you would like to know what details we hold about yourself, please contact us. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your details will never be given or sold to any third party, or used for any purpose other than sending email newsletters and fulfilling any contract that you have entered into with Chaffinch.

Our Contact Details

Chaffinch can be contacted by email at contact@chaffinch.org.uk, and by mail to the registered office at:
Chaffinch
3 Spurr Court
York
YO24 3ND.

General use of the Chaffinch website

Copyright

The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order in the Chaffinch website shop. Any other use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current.

Cookies

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.
In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Language

The English language is used throughout the site.

Cancellation Form


If you wish to cancel or return your order for any reason, the quickest and easiest way is to contact our team by email.
Alternatively, print, complete, and return this form to the address below.
Chaffinch
3 Spurr Court
York
YO24 3ND

 
 
I / We [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods / for the supply of the following service [*],

 
 
Ordered on [*] / received on [*],

 
 
Name of consumer(s),

 
 
Address of consumer(s),

 
 
 
 
Signature of consumer(s)

 
 
Date

 
 

[*] Delete as appropriate

All profits made from the sales of goods on the Chaffinch website are used to further the work of Chaffinch.

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