The Chaffinch Website – Terms and Conditions

Please read the terms and conditions stated here and ensure you understand them before entering into any contract with Chaffinch or using material found on the Chaffinch website.

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Privacy Policy

This is a summary of our full privacy policy.  The full policy wording can be viewed or downloaded as a pdf here: Chaffinch Privacy Policy

Data Protection

As supporters are our most valuable asset we protect their details as required by General Data Protection Regulation (GDPR) 2018, and any subsequent data protection legislation.
If you would like to know what details we hold about yourself, please contact us. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your details will never be given or sold to any third party or used for any purpose other than sending email newsletters and fulfilling any contract that you have entered into with Chaffinch. The exception is disclosure to law enforcement officials upon receipt of a subpoena.
When making a donation or a purchase from our website, certain data will be transferred to a payment processing company. We use Stripe and PayPal, both registered with the FCA. The data made available may include name, address, credit/debit card details and email address. Both Stripe and PayPal have their own policies regarding the use of this data. Please ensure you understand the agreement you have made/are making in regard to these external companies. You can find PayPal’s policy at https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev and Stripe’s policy at https://stripe.com/gb/privacy.
Chaffinch does not process payments directly on the website. As a result of this, none of your financial details are retained by Chaffinch or accessible by Chaffinch.
Donations received are recorded with the name of the donor (if provided). If Gift Aid has been applied to a donation, we will also retain the house number and postcode of the donor in line with HMRC requirements. Donor details are used solely by Chaffinch and never transmitted to third parties. The exception is in the case of an external audit of our accounts when names and postcodes may be passed to the auditor but not retained.
Our email newsletters are managed by MailChimp. For this, MailChimp retains the names and email addresses of subscribers plus information regarding a subscriber’s interactions with emails (eg. opening, clicking, and social media sharing). Please visit https://mailchimp.com/legal/privacy to read about how MailChimp handles this data.

Creating an Account

You may choose to create an account on the Chaffinch website when you make a purchase from our website shop.
Personal data entered when creating an account may comprise your name, email address, billing address and shipping address.
If you wish to delete your account, simply contact us by email and we will process the removal of your account within a maximum period of 7 working days.  This includes the deletion of any data not otherwise required to be retained.

The Right to be Forgotten

If you wish your details to be removed from Chaffinch’s records, please contact us by email at contact@chaffinch.org.uk to make this request. We may require proof of identity in order to process this request.
We are unable to remove certain details from our records due to HMRC requirements. These details comprise names of donors, including postcodes if Gift Aid has been applied. These details will be retained for a maximum period of 7 years in line with legal obligations.
If you wish to unsubscribe from our email mailing list, please click the ‘unsubscribe’ link at the bottom of any Chaffinch email.

Our Contact Details

Chaffinch can be contacted by email at contact@chaffinch.org.uk, and by mail to the registered office at:
Chaffinch
3 Spurr Court
York
YO24 3ND.

Cookie Policy

Like most websites, this one uses cookies. By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.
Cookies are small text files stored on your computer by your browser.

Our use of cookies:

We may collect information automatically when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit. This enables you to stay logged in (if applicable), and also helps us work out how many new visitors we get each month. They contain information about the use of your computer but they don’t store personal information about you (such as your name for example).
We also use Google Analytics cookies. These can tell us a little about the overall demographics of our visitors but do not identify anyone individually. This data helps us to focus on improving your experience of our website.

Turning off cookies:

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites, not just this one.  Simply click on the name of the browser you are using:

You can opt out of the Google Analytics cookies here: https://tools.google.com/dlpage/gaoptout/

General use of the Chaffinch website

Copyright

The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order in the Chaffinch website shop. Any other use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current.

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Language

The English language is used throughout the site.

The Chaffinch online shop

The following terms and conditions apply to all orders for the purchase of goods from www.chaffinch.org.uk.
You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer.
We advise you to print and keep a copy of these terms and conditions for your records.

Distribution of Profits

All profits made from the sales of goods on the Chaffinch online shop are used to further the work of Chaffinch.

Purchasing

The supply of goods from this site is subject to availability, and it is not always possible for us to inform you at the time you place your order whether the goods you want are available for purchase. If the item that you have ordered is unavailable, we will inform you within 2 working days of order confirmation.
All sizes quoted are approximate.
When you submit your order you are allowing Chaffinch to use your personal details to fulfil your order. In the event that there is a problem with your order, we will communicate with you via e-mail, telephone or letter.

International and Domestic Shipping

Your purchases will be shipped using a service selected by Chaffinch.
Delivery times are not guaranteed, and international delivery in particular can be unpredictable. You must inform Chaffinch at time of purchase if you require an expedited service (for which an extra charge may be levied).
Import duty, customs fees, and other international processing charges are the responsibility of the buyer and Chaffinch cannot be held responsible for these additional costs. Please check your country’s rules and restrictions prior to purchase. If you subsequently decide not to pay such fees, you must inform the relevant authority of your intent to refuse the delivery and request the return of any package to Chaffinch.

Virtual Order Delivery

Orders can only be downloaded once per purchase.  Please ensure you are using a suitable device prior to using the download link.  Chaffinch cannot be held responsible for issues related to your own technology.
If you have encountered an error, please contact Chaffinch with your order number for assistance.

Satisfaction guarantee

Chaffinch offers a no-quibble return policy.
Should you be less than delighted with any item you buy from us for any reason, let us know within 30 days of delivery, and we will be pleased to offer you a replacement or a full refund.
Returns policy excludes made-to-order items, personalised items, and charity gift cards.
Your statutory rights are not affected.
If you wish to make a complaint about the Chaffinch online shop, please contact us by email
In the event that we cannot resolve any dispute between us, we can consider various methods of dispute resolution.  The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers.  The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr/

Damaged or faulty goods

In the event that any product purchased from our website proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return them to us for a replacement or a full refund. Your statutory rights are not affected.

Order cancellations, amendments and returns

So long as you let us know within 30 days of delivery, you may return the whole order or an individual product in its original packaging and condition for a full refund.
Where a refund is claimed, we will process the refund as quickly as possible, but please allow up to 14 days for the credit to reach your account.
If you wish to return an item, please contact us first by email
Except in the case of faulty or damaged goods, return postage will need to be paid by yourself.
If you wish to cancel your order for any reason the quickest way is to contact us by email. Alternatively, complete the cancellation form available at the bottom of this page.

Copyright

The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print the content in hard copy for the purpose of placing an order. Any other use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.

Disclaimers

Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
This includes, without limitation, warranties of merchantability and fitness for purpose. Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current. Prices and availability are subject to change without notice.

Company details and address

Chaffinch
3 Spurr Court
York
YO24 3ND
United Kingdom
For any queries or complaints about goods or services, please contact us by email

Security

When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from the Chaffinch team involved with processing your order.
To check you are in a secure area of our site please look at the bottom of your browser or in the address bar and you will see a closed padlock.
When submitting your order you are confirming to purchase goods and allowing Chaffinch to use your personal details for the purpose of supplying goods.

Data protection

As supporters are our most valuable asset we protect their details as required by the General Data Protection Regulation (GDPR) 2018 and subsequent legislation.
We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your orders are filed and can be viewed when you are logged in to your account.

In order to function correctly this website uses cookies. For more information about cookies please see our Cookie Policy.

Language

The English language is used throughout the site, including for the conclusion of the order.

Cancellation Form


If you wish to cancel or return your order for any reason, the quickest and easiest way is to contact our team by email.
Alternatively, print, complete, and return this form to the address below.
Chaffinch
3 Spurr Court
York
YO24 3ND

 
 
I / We [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods / for the supply of the following service [*],

 
 
Ordered on [*] / received on [*],

 
 
Name of consumer(s),

 
 
Address of consumer(s),

 
 
 
 
Signature of consumer(s)

 
 
Date

 
 

[*] Delete as appropriate

All profits made from the sales of goods on the Chaffinch website are used to further the work of Chaffinch.

Raffles, Lotteries, and Giveaways

Please find here the applicable terms and conditions for current and recently ended raffles, lotteries, and giveaways. Ensure you are familiar with the terms and conditions before entering any such lottery.
Here you can also find basic details of lucky winners and the prizes they won. Information is available here for a minimum of 12 months following the conclusion of any raffle, lottery or giveaway.

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Winter Raffle 2018 - Terms & Conditions

Thank you for supporting Chaffinch. These terms and conditions refer to all entries into the Chaffinch Winter Raffle 2018.

Purchase of tickets

The cost of each ticket entry into the Chaffinch Winter Raffle 2018 is £1. You may purchase any number of tickets.
Payment to enter the raffle must be made in advance of the draw date. Any payment received after the draw date will be treated as a donation.
The deadline for online ticket purchases is 6pm (GMT) November 9th 2018.
No tickets can be sold to, on behalf of, or for a person under the age of 16 years.
If a ticket is sold unknowingly to, on behalf of, or for a person under the age of 16 he/she will be exempt from the raffle and will forfeit his/her prize and the stake will be returned.
The Chaffinch Winter Raffle 2018 is open to all UK residents over the age of 16, except Chaffinch trustees and any Chaffinch volunteers directly involved in the raffle.
To purchase raffle tickets online entrants must be residents of Great Britain (only) and 16 years of age or over. This means that online entries will not be accepted from Northern Ireland, the Channel Islands and BFPOs.
Participation in this raffle can be made by returning ticket stubs in the post with appropriate payment (cheque payable to Chaffinch, or confirmation of bank transfer), cash purchase from a Chaffinch trustee, cash purchase at Foxwood Community Centre at the Chaffinch event on November 10th, or through this website with payment via PayPal, where entrants will be notified by email of their ticket numbers.
Raffle tickets will be entered into the draw only when the whole payment is received.

The Draw

The draw date for the Chaffinch Winter Raffle 2018 is 10th November 2018 at 3pm.
Monies raised by this raffle will support the activities of Chaffinch, registered charity number 1173464.
Chaffinch accepts no responsibility for raffle tickets which are lost, damaged, illegible or from which the prize-winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted.
Any ticket entries received after the closing date may miss entry into the draw and therefore will be considered as a donation to Chaffinch.
Raffle tickets will be drawn randomly.
Prizes will be allocated in order of the tickets being drawn from the last prize on the published list to the first one. Read full details of raffle prizes.
The result of the raffle draw is final. No correspondence will be entered into.
Please keep the ticket or allocated number as proof of purchase.

Prize-winners

Prizes will be made available for collection at Foxwood Community Centre at the time of the draw, or by arrangement within the city of York for eight weeks following the draw.
A prize may be shipped to a prize-winner upon request, provided the prize-winner covers the costs involved.
Where Chaffinch is unable to contact a prize-winner so that a prize remains unclaimed for six weeks following the draw, Chaffinch may apply the prize as it sees fit, including re-offering the prize in future raffles.
All winners are required to co-operate with Chaffinch’s right to publish their win as and where deemed appropriate, and to provide proof of age when requested.

Legal Requirement

Failure to comply with any of these rules may result in the disqualification of the entry. Chaffinch reserves the right to disqualify any entry at their absolute discretion.
The Chaffinch Winter Raffle 2018 is subject to the laws of England and Wales.
Chaffinch’s decision in all matters relating to the Chaffinch Winter Raffle 2018 is final.
Chaffinch is the Promoter of the Chaffinch Winter Raffle 2018, with a registered office at 3 Spurr Court, York, YO24 3ND.
Registered under the Gambling Act 2005, City of York Council, MAU/061715.

Winter Raffle 2018 - Prizewinner(s)

Type: Raffle
Date of Draw: 10th November 2018
Method: Random ticket drawing
Prizewinner(s):
Paul – £100 Love2Shop vouchers
Illa – Handmade quilt and matching cushion
Jean – Signed watercolour print by Julie Varo
Jill – 6 bottles of wine
Mal – Limited edition unicorn print by Jamie Taylor
Rowan – 2 tickets to A Christmas Carol
Ev – CD and signed lyrics sheet by Fireflight
Julie – Print of Kitchun Castle by Dave Varo
Mike – £20 Joseph Rowntree Theatre voucher
Donna – Book: Lolli and the Lollipop by Elena Paige
Donna – Book: Lolli and the Lollipop by Elena Paige
Donna – Book: Lolli and the Lollipop by Elena Paige
Sue – Book: Book: Lolli and the Lollipop by Elena Paige
R. Mooring – Book: Lolli and the Lollipop by Elena Paige
Barbara – Teatime treats hamper
Janet – Book: Carrie Hatchett Space Adventurer by J.J. Green
Jane – Photoshoot and £75 of prints from Phillip Anthony Photography
Donna – Photoshoot and £75 of prints from Phillip Anthony Photography
Mick – Photoshoot and £75 of prints from Phillip Anthony Photography
Paul – Photoshoot and £75 of prints from Phillip Anthony Photography
Janet – Photoshoot and £75 of prints from Phillip Anthony Photography
Stella – 1 week pass to Better (Yearsley and Energise)
Paul – Family day pass to Wolds Way Lavender
Table of raffle prizes

Christmas Giveaway 2017 - Prizewinner(s)

Type: Giveaway
Date of Draw: 15th December 2017
Method: Random number generator provided by RandomPicker.com
Prizewinner(s): K. Ryle – A bundle of Kenyan-inspired goodies
Giveaway prize bundle

3rd Birthday Giveaway - Prizewinner(s)

Type: Giveaway
Date of Draw: 24th February 2017
Method: Random number generator
Prizewinner(s): C. Davies – A bundle of Chaffinch and Kenya-inspired products plus personalised photograph.
Chaffinch 3rd Birthday giveaway prize   Children of Future Stars with sign congratulating winner

Thanks!

Thanks!

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Thanks!

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Please don't steal our images!