The Chaffinch Website – Terms and Conditions

Please read the terms and conditions stated here and ensure you understand them before entering into any contract with Chaffinch or using material found on the Chaffinch website.

Privacy Policy

25/01/2022: We have updated our Privacy Policy.  The changes provide more detailed and updated information about the use of cookies on our website, and add information relating to new donation methods: ApplePay and GooglePay.

This is a summary of our full privacy policy.  The full policy wording can be viewed or downloaded as a pdf here: Chaffinch Privacy Policy

Data Protection

As supporters are our most valuable asset we protect their details as required by General Data Protection Regulation (GDPR) 2018, and any subsequent data protection legislation.
If you would like to know what details we hold about yourself, please contact us. We follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Your details will never be given or sold to any third party or used for any purpose other than sending email newsletters and fulfilling any contract that you have entered into with Chaffinch. The exception is disclosure to law enforcement officials upon receipt of a subpoena.
When making a donation or a purchase from our website, certain data will be transferred to a payment processing company. We use Stripe, ApplePay, GooglePay and PayPal, all registered with the FCA. The data made available may include name, address, credit/debit card details and email address. These companies have their own policies regarding the use of this data. Please ensure you understand the agreement you have made/are making in regard to these external companies. You can find information about the payment services providers’ privacy policies and practices at (PayPal) (ApplePay), (GooglePay) and
Chaffinch does not process payments directly on the website.
Donations received are recorded with the name of the donor (if provided). If Gift Aid has been applied to a donation, we will also retain the house number and postcode of the donor in line with HMRC requirements. Donor details are used solely by Chaffinch and never transmitted to third parties. The exception is in the case of an external audit of our accounts when names and postcodes may be passed to the auditor but not retained.
Our email newsletters are managed by MailChimp. For this, MailChimp retains the names and email addresses of subscribers plus information regarding a subscriber’s interactions with emails (eg. opening, clicking, and social media sharing). Please visit to read about how MailChimp handles this data.

Creating an Account

You may choose to create an account on the Chaffinch website when you make donations.
Personal data entered when creating an account may comprise your name, email address, and postal address.
If you wish to delete your account, simply contact us by email and we will process the removal of your account within a maximum period of 7 working days.  This includes the deletion of any data not otherwise required to be retained.

The Right to be Forgotten

If you wish your details to be removed from Chaffinch’s records, please contact us by email at to make this request. We may require proof of identity in order to process this request.
We are unable to remove certain details from our records due to HMRC requirements. These details comprise names of donors, including postcodes if Gift Aid has been applied. These details will be retained for a maximum period of 7 years in line with legal obligations.
If you wish to unsubscribe from our email mailing list, please click the ‘unsubscribe’ link at the bottom of any Chaffinch email.

Our Contact Details

Chaffinch can be contacted by email at, and by mail to the registered office at:
3 Spurr Court
YO24 3ND.

Cookie Policy

Like most websites, this one uses cookies. By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.
Cookies are small text files stored on your computer by your browser.
You can view full details of the cookies we use and your rights relating to the use of cookies in our Privacy Policy

Our use of cookies:

We may collect information when you visit the Website, using cookies.
The cookies allow us to identify your computer and find out details about your last visit. This enables you to stay logged in (if applicable), and also helps us work out how many new visitors we get each month. They contain information about the use of your computer but they don’t store personal information about you (such as your name for example).
We also use Google Analytics cookies. These can tell us a little about the overall demographics of our visitors but do not identify anyone individually, providing only anonymous statistical data. This data helps us to focus on improving your experience of our website.

Turning off cookies:

When you visit our website, you will be asked to accept or decline cookies.  This service is provided by ‘CookieBot by Usercentrics’. You can review your consent at any time by clicking the CookieBot icon at the bottom left of any page of our website.  Only necessary cookies are placed on your computer until you have explicitly agreed to other cookies.

You can change the settings of your internet browser to erase cookies or block all cookies if you prefer.
These links explain how you can control cookies via your browser – remember that if you turn off cookies in your browser then these settings apply to all websites, not just this one.  Simply click on the name of the browser you are using:

You can universally opt out of the Google Analytics cookies here:

General use of the Chaffinch website


The contents of this site are the property of Chaffinch, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: website design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
Use of images belonging to the Chaffinch website, without the prior permission of Chaffinch, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website.
A universal exception is provided to allow users to download pdf content for personal use only.


Chaffinch provides this website on an “as is” basis and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products contained within it.
Chaffinch does not represent or warrant that the information contained within this website is accurate, complete or current.


The English language is used throughout the site.

Raffles, Lotteries, and Giveaways

Please find here the applicable terms and conditions for current and recently ended raffles, lotteries, and giveaways. Ensure you are familiar with the terms and conditions before entering any such lottery.
Here you can also find basic details of lucky winners and the prizes they won. Information is available here for a minimum of 12 months following the conclusion of any raffle, lottery or giveaway.

"Out and About Silent Auction" - Terms & Conditions
Thank you for supporting Chaffinch. These terms and conditions refer to all entries into the “Out and About Silent Auction”.


There is no cost to submit your bid.
Bids must be submitted by email to (with ‘Out and About’ in the subject line), through the dedicated form on our website, or by regular post to 3 Spurr Court, York, YO24 3ND.
The deadline for receipt of bids is 6pm (BST) September 25th.
No bids can be made by, on behalf of, or for a person under the age of 16 years.
The “Out and About Silent Auction” is open to all supporters over the age of 16, except Chaffinch trustees and any Chaffinch volunteers directly involved in the auction.
Chaffinch accepts no responsibility for bids for which the bidder cannot be identified, or for any technical failure or event which may cause the auction to be disrupted or corrupted.
Any bids received after the closing date will be disregarded.
The result of the auction is final. No correspondence will be entered into.

The Results

The outcome of the silent auction will be determined on September 26th.
The highest bidders will be contacted by email (or regular post if the bid was received in this manner) within 24 hours.
Payment of the winning bid should be made within one week of the notification deemed to have been received (24 hours after an email is sent or 3 days after postal notification is sent).
Items will be dispatched to winners within one week of the receipt of payment for the winning bid.
Where Chaffinch is unable to contact a bidder so that an item remains unclaimed for two weeks following the draw, or if payment is not received from the winning bidder within the time specified, Chaffinch may apply the item as it sees fit, including re-offering the item in future raffles or auctions.
All winners are required to co-operate with Chaffinch’s right to publish their win as and where deemed appropriate, and to provide proof of age when requested.
Monies raised by this auction will support the activities of Chaffinch, registered charity number 1173464.

Legal Requirement

Failure to comply with any of these rules may result in the disqualification of the entry. Chaffinch reserves the right to disqualify any entry at their absolute discretion.
The “Out and About silent auction” is subject to the laws of England and Wales.
Chaffinch’s decision in all matters relating to the “Out and About silent auction” is final.
Chaffinch is the Promoter of the “Out and About Silent Auction”, with a registered office at 3 Spurr Court, York, YO24 3ND.

Post-Covid Pamper Raffle 2021 - Prizewinner(s)

Type: Raffle
Date of Draw: 7th August 2021
Method: Random ticket drawing
Devina (ticket 33340) – Pamper Hamper.
Aidan (ticket 33327) – Wax Melt Gift Set.
Linda (ticket 33322) – Microwave ‘hottie’ and Hot Chocolate Treat.
The prize selection for the Pamper Raffle 2021

Chaffinch Policies

Please find here assorted policies governing the work of Chaffinch and its interactions with supporters.

Contact Us

We’d love to hear from you!

This is the form for you if:

  • You have any questions about our work;
  • You have a suggestion, complaint, or compliment;
  • You would like to request permission to use our photographs or other web content.

Chaffinch Annual Report 2020-2021

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